Connection Summary

The Connection Summary displays the connections by network type and the success rate by each network type.

Search

When you first arrive on the Connection Summary page, you will see a Search dialog box.

To initiate a Connection Summary report:

  1. In the Search By dropdown menu, select one of the following:
    • All Users for a summary of all of your users
    • User ID for a summary of a specific user
    • Profile ID for a summary of users on a single profile
    • Mobile No. for a summary of a single mobile number
    • Domain for a summary of users on a specific domain
  2. After Date Range, click one of the date ranges shown or click the calendar icon to enter a custom date range.
  3. After Connections, click Inherited (for a summary of only connections that Open Mobile inherited from the native connection client) or Client-Initiated (for a summary of only connection that Open Mobile initiated).
  4. When you are finished, click Go. You can return to the Search dialog box by clicking on the Search icon in the top-right corner of the Connection Summary page.

Connection Summary Report

Connections by Type are displayed in a pie chart and the success rate by each network type is displayed in a bar graph. You can also view a table of the connections by network type and their rate of success by clicking the Switch View icon in the top-right corner.

Connections by Type

Each network type is color coded and they include: MBB/3G (Mobile Broadband connections), Ethernet, DSL, Dial, and Wi-Fi (which is split into three types: Wi-Fi Paid for all paid iPass networks, Wi-Fi OpenAccess for all OpenAccess connections, and Wi-Fi Other for all other Wi-Fi connections).

Connection Success Rate

Each network type has two bars, green for success rate and red for the error rate. If All connections is selected in the search, the green (success) bar is split into two types of connections: dark green for client-initiated (connections initiated by the Open Mobile client) and light green for Inherited (connections inherited by Open Mobile from the native connection client).

Switch View

To drill down to the numbers, click the Switch View icon to see the Connections by Type table.

Connections by Type

The Connections by Type table has the following columns:

  • Connection Type shows the network type (Wi-Fi Paid, Wi-Fi OpenAccess, Wi-Fi Other, MBB/3G or Mobile Broadband, Ethernet, DSL, and Dial)
  • Attempts shows the total numbers of connection attempts
  • Client-Initiated shows the total number of attempts made by Open Mobile (and not inherited from the native connection client)
  • Successes shows the total number of successful connections.
  • Errors shows the total number of connections that failed due to an error
  • Success Rate shows the percent of total attempts that were successfully connected

You can click the Download Report icon in the top-right corner to download a CSV file of this table.

If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled.

Go to: Portal Guide > Reports Tab

 

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