Devices & Platforms

This report displays two pie charts showing the distribution of your client by Operating Systems and client versions, and if you click Switch View you can see a table showing more details of your user’s devices.

Search

When you first arrive on the Devices and Platforms page, you will see a Search dialog box.

To initiate a Devices and Platforms report:

  1. In the User ID dropdown menu, select one of the following:
    • All User IDs for all of your users.
    • Specify User ID for a specific user.
  2. In the Device ID dropdown menu, select one of the following:
    • All Device IDs for all devices.
    • Specify Device ID for a specific device ID.
  3. In the Platform dropdown menu, select All or a specific Operating System.
  4. After Date Range, click one of the date ranges shown or click the calendar icon to enter a custom date range.
  5. When you are finished, click Go to run the report now or Save for later to send the report to the Saved Report page. You can return to the Search dialog box by clicking on the Search icon in the top-right corner of the Device and Platforms page.

Operating System and Client Version

These pie charts show what percent of your users are on each applicable Operating System and Client Version respectively.

Switch View

By clicking the Switch View icon you can see these details in a table.

Device User Summary

This table will show of your user’s devices over the date range that you chose and it contains the following columns:

Since the Client ID represents each installed client, every time a client is re-installed on a device or laptop a new Client ID is produced. Therefore, the number of Client IDs may not match the number of devices or laptops that the client is installed on.

  • User ID identifies each user.
  • Client Version is the version of the client installed.
  • OS is the Operating System on which the client is installed.
  • Client ID identifies each installed client.
  • MBB Device Model is the Mobile Broadband device model (if applicable).
  • MBB Device ID is the Mobile Broadband device ID (if applicable).
  • MBB Manufacturer is the Mobile Broadband device manufacturer (if applicable).
  • MBB Driver Version is the Mobile Broadband device driver (if applicable).
  • MBB Firmware Version is the Mobile Broadband firmware (if applicable).

You can click the Download Report icon in the top-right corner to download a CSV file of this table.

If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled.

Go to: Portal Guide > Reports Tab

 

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