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devices_platforms [2014/01/27 17:47]
ybarajas [Operating System and Client Version]
devices_platforms [2014/02/28 22:49] (current)
ybarajas [Device User Summary]
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 +===== Devices & Platforms =====
  
 +This report displays two pie charts showing the distribution of your client by Operating Systems and client versions, and if you click Switch View you can see a table showing more details of your user’s devices.
 +
 +===== Search =====
 +
 +When you first arrive on the Devices and Platforms page, you will see a Search dialog box.
 +
 +{{::deviceplatformssearch.png?450|}}
 +
 +**To initiate a Devices and Platforms report:**
 +
 +  - In the **User ID** dropdown menu, select one of the following:
 +    * **All User IDs** for all of your users.
 +    * **Specify User ID** for a specific user.
 +  - In the **Device ID** dropdown menu, select one of the following:
 +    * **All Device IDs** for all devices.
 +    * **Specify Device ID** for a specific device ID.
 +  - In the Platform dropdown menu, select **All** or a specific Operating System.
 +  - After **Date Range**, click one of the date ranges shown or click the calendar icon to enter a custom date range.
 +  - When you are finished, click **Go** to run the report now or **Save for later** to send the report to the **[[saved_reports|Saved Report]]** page. You can return to the Search dialog box by clicking on the **Search** icon in the top-right corner of the Device and Platforms page.
 +===== Operating System and Client Version =====
 +
 +{{ :reports_deviceplatforms_piechart.jpg?600 |}}
 +
 +These pie charts show what percent of your users are on each applicable Operating System and Client Version respectively.
 +
 +===== Switch View =====
 +
 +By clicking the **Switch View** icon you can see these details in a table.
 +
 +==== Device User Summary ====
 +
 +
 +This table will show of your user’s devices over the date range that you chose and it contains the following columns:
 +
 +<note important>Since the Client ID represents each installed client, every time a client is re-installed on a device or laptop a new Client ID is produced. Therefore, the number of Client IDs may not match the number of devices or laptops that the client is installed on.</note>
 +
 +    * **User ID**  identifies each user. 
 +    * **Client Version**  is the version of the client installed.
 +    * **OS**  is the Operating System on which the client is installed.
 +    * **Client ID**  identifies each installed client. 
 +    * **MBB Device Model**  is the Mobile Broadband device model (if applicable).
 +    * **MBB Device ID**  is the Mobile Broadband device ID (if applicable).
 +    * **MBB Manufacturer**  is the Mobile Broadband device manufacturer (if applicable).
 +    * **MBB Driver Version**  is the Mobile Broadband device driver (if applicable).
 +    * **MBB Firmware Version**  is the Mobile Broadband firmware (if applicable).
 +You can click the **Download Report**  icon in the top-right corner to download a CSV file of this table.
 +
 +<note important>If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled. </note>
 +
 +Go to: **[[:portal_guide|Portal Guide]] > [[:reports_tab|Reports Tab]]** 
 +
 +
 +{{tag>reports}}
 

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