Exceptions

This report displays users that are having the least success with the service for a specific date range.

Search

When you first arrive on the Exception Report page, you will see a Search dialog box.

exceptions1.jpg

To initiate an Exceptions report:

  1. In the Search By dropdown menu, select one of the following:
    • All Users for all of your users
    • User ID for a specific user
    • Domain for a specific domain
  2. After Date Range, click one of the date ranges shown or click the calendar icon to enter a custom date range.
  3. After Connections, click Inherited (for a summary of only connections that Open Mobile inherited from the native connection client) or Client-Initiated (for a summary of only connection that Open Mobile initiated).
  4. When you are finished, click Go. You can return to the Search dialog box by clicking on the Search icon in the top-right corner of the Exceptions page.

Exceptions

This table will show the users with the least success over the date range that you chose and it contains the following columns:

  • User ID identifies each user, click on the link to see this user’s recent activity. You can open the User Activity report by clicking on a User ID.
  • Error Rate is the percent of connections in the selected date range that resulted in error for this user during the selected date range.
  • Connection Attempts is the total number of connection attempts by this user in the selected date range.
  • Errors is the total number of connections that resulted in error for this user during the selected date range.
  • Successes is the total number of successful connections for this user during the selected date range.

You can click the Download Report icon in the top-right corner to download a CSV file of this table.

If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled.

Go to: Portal Guide > Reports Tab

 

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