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exceptions [2013/10/28 22:10]
ybarajas [Search]
exceptions [2014/02/28 22:49] (current)
ybarajas [Exceptions]
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 +====== Exceptions ======
  
 +This report displays users that are having the least success with the service for a specific date range.
 +
 +===== Search =====
 +
 +When you first arrive on the Exception Report page, you will see a **Search** dialog box.
 +
 +{{  :​Exceptions1.jpg?​450 ​ }}
 +
 +**To initiate an Exceptions report:**
 +
 +  - In the **Search By** dropdown menu, select one of the following:
 +    * **All Users** for all of your users
 +    * **User ID** for a specific user
 +    * **Domain** for a specific domain
 +  - After **Date Range**, click one of the date ranges shown or click the calendar icon to enter a custom date range.
 +  - After **Connections**,​ click **Inherited** (for a summary of only connections that Open Mobile inherited from the native connection client) or **Client-Initiated** (for a summary of only connection that Open Mobile initiated).
 +  - When you are finished, click **Go**. You can return to the Search dialog box by clicking on the **Search** icon in the top-right corner of the Exceptions page.
 +
 +===== Exceptions =====
 +
 +
 +This table will show the users with the least success over the date range that you chose and it contains the following columns:
 +
 +
 +    * **User ID**  identifies each user, click on the link to see this user’s recent activity. You can open the [[:​user_activity|User Activity]] report by clicking on a User ID.
 +    * **Error Rate** ​ is the percent of connections in the selected date range that resulted in error for this user during the selected date range.
 +    * **Connection Attempts** ​ is the total number of connection attempts by this user in the selected date range.
 +    * **Errors** ​ is the total number of connections that resulted in error for this user during the selected date range.
 +    * **Successes** ​ is the total number of successful connections for this user during the selected date range.
 +You can click the **Download Report** ​ icon in the top-right corner to download a CSV file of this table.
 +
 +<note important>​If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled. </​note>​
 +
 +Go to: **[[:​portal_guide|Portal Guide]] > [[:​reports_tab|Reports Tab]]** ​
 +
 +
 +{{tag>​reports}}
 

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