Connection Quality Test

Available for: Versions 2.2.0 and later.

The Connection Quality Test is a feature that measures the speed of a connection. It can run automatically (powering the Connection Quality Indicator), manually (through the Speed Test in the user interface) or both.

For information on enabling the Connection Quality Test for a profile in the Open Mobile Portal, please see the Connection Profiler.

For a list of Frequently Asked Questions on this feature, please see the Connection Quality Test FAQ.

Connection quality will vary based on a number of factors (such as the number of users at a location, the signal strength, or provider network congestion). iPass does not guarantee the speed of available networks.

Connection Quality Test Servers

This feature tests latency and transfer speeds from test servers.

By default, iPass provides the following test servers.

Server Location IP Address URL
Santa Clara 216.239.99.99 http://qos-naw.ipass.com/
Atlanta 216.239.111.99 http://qos-nae.ipass.com/
Hong Kong 216.231.203.233 http://qos-apac.ipass.com/
London 216.239.105.143 http://qos-emea.ipass.com/
N/A 1) 205.234.175.175 http://ipass.cachefly.net

You can configure the test servers when you are configuring the Connection Profiler.

Utilize whichever servers make the most sense for your users. For example, if your main presence is in London and you want the connection test to always test the user's connection to the main location, you should only configure the London server. Otherwise, You may want to include all of the iPass default locations so that the test is more indicative of the local connection your users are on.

You may also utilize your own test servers. The server just needs to answer http download requests. For more information, see Connection Profiler.

Connection Quality Indicator

When the connection test is configured to automatically test connection (see Connection Profiler), the Connection Quality Indicator is enabled.

You can configure how the connection quality is assessed by configuring the Qualty Asessment Factors when configuring the Connection Profiler in the Open Mobile Portal.

After connecting, Open Mobile will ping the configured test servers and choose the test server with the fastest ping response (if more than one is configured). Open Mobile will then download and upload a 1 MB test file from and to that test server. After the test is complete, Open Mobile will indicate the connection quality with a colored dot next to the signal strength in the network list.

Connection Quality Image
Excellent
Good
Fair
Poor

Speed Test

When manual connection quality testing is enabled (see Connection Profiler), the Speed Test button will display in the Open Mobile user interface.

To test the speed of the connection:

  1. Click the Speed Test button.
  2. Click Start Speed Test. You can click Cancel to stop the test at any time.
  3. When the test is finished, your connection’s Download Speed and Upload Speed will be displayed in megabits or kilobits per second and your connection’s latency will be displayed in milliseconds. A small message will appear if any packet loss was detected. A highlighted icon will estimate whether your connection is suitable for (from slowest to fastest): Email, Web, Voice, or Video 2).
  4. To retest the speed, click the Speed Test button and then click Restart Speed Test.

When a Speed Test is initiated, Open Mobile will ping the configured test servers and choose the test server with the fastest ping response (if more than one is configured). Open Mobile will then download a 5 MB test file from that server.

Go to: Open Mobile for Mac Help

1) This server is cached at the ISP and is most likely located somewhere in North America
2) You can configure how the applications are assessed by configuring the Application Assessment Criteria when configuring the Connection Profiler in the Open Mobile Portal.
 

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