Open Mobile for Mac is distributed in a standard disk image package (DMG). The client and profile are packaged together in an installer that will install both the software and a single configuration profile.
After you have finished configuring the profile, the installer (with the profile and software) is available for Portal download. Next to the profile, under Actions, select Download.
Open Mobile for Mac has the following system requirements.
Operating System | Mac OS X 10.7 (Lion) |
Mac OS X 10.8 (Mountain Lion) Note: requires Open Mobile for Mac 2.1.0 and later) | |
Mac OS X 10.9 (Mavericks) Note: requires Open Mobile for Mac 2.2.0 and later) | |
Mac OS X 10.10 (Yosemite) Note: requires Open Mobile for Mac 2.3.1 and later) | |
Hardware Requirements | 40 MB of system memory |
Mobile Broadband Driver (for Mobile Broadband connections) | Sierra Wireless version 3.0.0.16 |
Open Mobile 2.3.0 supports English, French, German, Japanese, and Spanish.
To use Mobile Broadband connectivity, you need an iPass-supported Mobile Broadband device and a subscription with either the iPass Mobile Broadband service or another Mobile Broadband network carrier.
The following devices have been fully integrated and are supported for Open Mobile 2.0.0 for Mac:
Open Mobile supports a wide variety of Mobile Broadband devices and iPass regularly adds support for more. Contact your iPass account representative if you have questions about a specific device.
Click here for a complete list of required network configurations for Open Mobile access.
You must have local administrator rights in order to perform the installation.
To install Open Mobile:
Users with an unactivated client can activate using the Get Started Wizard. The wizard will launch the first time the user opens the application.
To Activate with the Get Started Wizard:
If activation fails, follow the directions below:
Please contact an iPass admin to enable this feature. With automatic credential assignment (ACA), users don't need to enter their username or password to use and connect with Open Mobile. Credentials are automatically assigned in the background once users have been verified. There are two ways a user may encounter this account update.
After ACA is enabled and migration is successful, you will receive an account update the next time you launch Open Mobile stating you no longer need to worry about usernames and passwords.
After the account update, click Got it! and continue using Open Mobile. A notification for an account update may appear if you are on your device and Open Mobile is running in the background. The only change you may notice is that the Account Details option, under Settings, will no longer be visible as it is no longer relevant.
The slightly longer ACA method requires users to provide iPass with an email address and to access an email link that finalizes the update. 1. Click on Continue when the Account Updates screen appears. This screen may appear the next time you launch Open Mobile or if you click on an account update notification.
2. Enter your email address. You may need to select among domains if there are several associated with your user profile.
3. You will be notified that an email has been sent to the email address you provided. You must open the email sent by iPass and click on the link contained within the email.
For a complete description of additional features of Open Mobile, click Help > iPass Open Mobile Help. If the link doesn't work for any reason, there is an activation code included in the email that the users can enter.
Users can click Activate Later to enter default mode. In default mode, users have access to the Speed Test, but they will not be able to authenticate to networks.
Users in default mode can activate the app at any time by clicking iPass Open Mobile > Activate.
If you are upgrading from a previous version of Open Mobile for Mac, you have to manually install the latest version.
Staring with version 2.2.0, you will be able to upgrade your software with your next profile update. When a software update is available, a dialog box will open with a description of the new features and the required disk space, and you can choose to install it now or later.
You must have local administrator rights in order to uninstall Open Mobile, and quit Open Mobile before uninstalling.
To uninstall Open Mobile version 2.0.0 and later:
To uninstall Open Mobile 1.x.x:
Go to: Open Mobile for Mac Help