Manage Data Devices

Manage all of your user's mobile devices here.

You can manage your mobile devices here. Twenty devices are listed on each page and you can go to the next page or return to the previous page by clicking the blue arrows at the bottom of the screen.

Filter the list of devices by selecting one of the following options from the drop-down list next to Card Status at the top of the screen:

• ESN/SIM/IMEA: Search for specific ESN, SIM, or IMEA numbers (separate multiple search terms with a comma).
• Status: Select one of the following from the drop-down list:
  • All: View all devices.
  • Active: View only active devices.
  • Deactivated: View only deactivated devices.
  • Pending Activation: View only devices that are pending activation.
  • Pending Deactivation: View only devices that are pending deactivation.
  • Pending Suspension: View only devices that are pending suspension.
  • Suspended: View only devices that are suspended.
• Department: Search for specific departments (separate multiple search terms with a comma).
• Device Holder: Search for specific device holders (separate multiple search terms with a comma).
• Service Name: Select a service name from the drop-down list.
• Roaming: Select one of the following from the drop-down list:
  • Yes: View only devices with roaming allowed.
  • No: View only devices without roaming allowed.
  • Pending Roaming On: View only devices that are in the process of having roaming allowed.
  • Pending Roaming Off: View only devices that are in the process of having roaming turned off.

Click the refresh button (shown above) to refresh the list and the status of the devices.

Click the export button (shown above) to export the list of devices to and Excel spreadsheet (.xls).

The devices are listed with the following columns of information:

• Service Name: The name of the device's mobile service.
• ESN/SIM ID: The Electronic Serial Number or the SIM ID number that identifies the devices.
• IMEI: The International Mobile Station Equipment Identity is another number to identify the device. This is only available for devices using GSM networks.
• Roaming: Indicates whether this device has roaming available to it. Pending means that a request has been made to iPass and roaming is expected to change as soon as the request has been processed.
• Commitment End Date: The date when the commitment for this device is set to expire.
• Status: Indicates whether the device is Active, Suspended, Deactivated, Pending Suspension, or Pending Deactivation. Pending means that a request has been made to iPass and the status is expected to change as soon as the request has been processed.
• Device Holder: The person who is currently using the device.
• Department: The department that is currently using the device.
• Action: Click Manage to view and edit certain details about this device (see below for more information).

When you click Manage under action, you will see a list of details for that device. Click Edit to change some of these details or Back to return to the Mobile Data Devices page.

Clicking Edit will allow you to change the following details:

• Device Holder: Edit or enter the name of the person currently using the device.
• Department: Edit or enter the department currently using the device.
• Status: If the device status is not pending, you can request a change in the status by selecting one of the following from the drop-down list (these options will change depending on the current status):
  • Request Activation: Send a request to iPass to activate this device (not available if the device is currently active).
  • Request Deactivation: Send a request to iPass to deactivate this device (not available if the device is currently deactivated).
  • Request Suspension: Send a request to iPass to suspend this device (not available if the device is currently suspended or deactivated).

When you are finished click Save. If you changed the Status of the device, your request will be sent to iPass for processing and the status will change to pending. Once this request has been processed, the status will be updated.

Go to: Portal Guide > Configuration Tab