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reports [2012/07/27 19:25]
emessina
reports [2012/08/06 16:49] (current)
jco
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 +====== Reports ======
 +
 +A variety of reports are available to assist in understanding,​ analyzing, and managing your Open Mobile user base.
 +
 +===== iPass Data Collector =====
 +
 +The iPass Data Collector system is a set of tools designed to monitor user connection experience, as well as model and measure the quality of critical nodes throughout the iPass global virtual network.
 +
 +The Data Collector captures detailed status and usage information from every connection attempt (both successful and unsuccessful),​ and uploads this information to a central iPass database at regular intervals. It records and reports data about access points used, client configuration,​ error codes, connection speeds, time to authenticate,​ and other information critical to diagnosing network health and users’ connection experience.
 +
 +Real-time access to connection data enables iPass to:
 +
 +  * Gather detailed information about each user login experience.
 +  * Measure and monitor the quality of hundreds of network providers to evaluate adherence to stringent service level goals.
 +  * Measure actual service quality levels (not just averages) experienced by each customer during each network session.
 +  * Locate and resolve access point problems before users experience failed connections
 +  * Identify user training or help system improvements that will reduce user errors in the future.
 +
 +==== Client ID ====
 +
 +Client ID is a unique identifier that is issued to every instance of Open Mobile when it is installed. If Open Mobile were uninstalled and then re-installed,​ the new instance would receive a new client ID.
 +
 +===== Reports List =====
 +
 +
 +There are nine reports available in three categories: User Connection Reports, End User Support Reports, and Mobile Broadband Management Reports.
 +
 +
 +**User Connections Reports:​** ​
 +
 +
 +    * **[[:​connection_summary|Connection Summary]] ** displays successful and failed connections by connection type for a specific date range.
 +    * **[[:​usage_summary|Usage Summary]] ** displays a summary of that data usage (in MB) of your users and your top ten users.
 +    * **[[:​connection_data|Connection Data]] ** enables you to export all connection data for a given date range.
 +**End User Support Reports:​** ​
 +
 +
 +    * **[[:​user_activity|User Activity]] ** summarizes data useful for troubleshooting user connections.
 +    * **[[:​exceptions|Exceptions]] ** (report) displays users that are having the least success with the service for a specific date range.
 +    * **[[:​devices_platforms|Devices & Platforms]] ** displays current users, their operating systems, and client versions.
 +**Mobile Broadband Management Reports:​** ​
 +
 +
 +    * **[[:​mobile_broadband_usage_rate|Mobile Broadband Usage Rate]] ** displays individual usage for three brackets: light, moderate, and heavy.
 +    * **[[:​roaming_by_country|Roaming by Country]] ** displays any Mobile Broadband roaming usage by country.
 +
 +{{tag>​reports data_collector}}
 +
  
 

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