Request Cancellation

You can cancel a child account or cancel a service for that child account.

To cancel a child account:

1. After Last Service Date, select the date from the drop-down list (required).
2. Enter any Comments in the box.
3. Read the Terms & Conditions and check the box.
4. When you are finished, click Submit. Your request will be submitted to iPass, and you should receive a confirmation email once the form has been submitted. If you do not receive a confirmation or a response for iPass within 2 business days, email order_support@ipass.com.

To cancel services:

1. Select one of the following services to cancel:
   • iOQ
   • Mobility Broadband Service/Card. Note: If you are canceling this service, deactivate all Mobility Broadband cards in the Mobile Broadband Console (by clicking the link provided), or to cancel individual cards, list the serial number (ESN, IMEI, etc) in the comments box)
   • In-Flight Wi-Fi Service
   • Other (if you select Other, specify the service in the comments box).
2. After Last Service Date, select the date from the drop-down list (required).
3. Enter any Comments in the box (this could include services not listed above or individual Mobile Broadband cards).
4. Read the Terms & Conditions and check the box.
5. When you are finished, click Submit. Your request will be submitted to iPass, and you should receive a confirmation email once the form has been submitted. If you do not receive a confirmation or a response for iPass within 2 business days, email order_support@ipass.com.

Go to: Portal Guide > Child Accounts Tab > Manage Child Accounts