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request_cancellation [2013/09/23 19:31]
ybarajas [Cancel Services]
request_cancellation [2014/04/11 17:47] (current)
ybarajas [Cancel Services]
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 +====== Request Cancellation ======
  
 +You can cancel a child account or cancel a service for that child account.
 +
 +===== Cancel Account =====
 +
 +**To cancel a child account:**
 +
 +  - After **Last Service Date**, select the date from the drop-down list (required).
 +  - Enter any **Comments** in the box.
 +  - Read the **Terms & Conditions** and check the box.
 +  - When you are finished, click **Submit**. Your request will be submitted to iPass, and you should receive a confirmation email once the form has been submitted. If you do not receive a confirmation or a response for iPass within 2 business days, email <order_support@ipass.com>.
 +
 +===== Cancel Services =====
 +
 +**To cancel services:**
 + 
 +  - Select one of the following services to cancel:
 +      * **iOQ**
 +      * **Mobility Broadband Service/Card**. **Note:** If you are canceling this service, deactivate all Mobility Broadband cards in the Mobile Broadband Console (by clicking the link provided), or to cancel individual cards, list the serial number (ESN, IMEI, etc) in the comments box)
 +      * **In-Flight Wi-Fi Service**
 +      * **Other** (if you select **Other**, specify the service in the comments box).
 +  - After **Last Service Date**, select the date from the drop-down list (required).
 +  - Enter any **Comments** in the box (this could include services not listed above or individual Mobile Broadband cards).
 +  - Read the **Terms & Conditions** and check the box.
 +  - When you are finished, click **Submit**. Your request will be submitted to iPass, and you should receive a confirmation email once the form has been submitted. If you do not receive a confirmation or a response for iPass within 2 business days, email <order_support@ipass.com>.
 +
 +Go to: **[[portal_guide|Portal Guide]] > [[child_accounts_tab|Child Accounts Tab]] > [[manage_child_accounts|Manage Child Accounts]]**
 

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