Service Alerts

The Service Alerts window displays current iPass service and network alert information.

To subscribe to Service Alerts:

  1. Click on the Manage Subscriptions link on the top right side of the Service Alerts window.
  2. When the pop-up appears, mark the box next to Service Alert. Service alerts will be sent to the email address displayed. If you want a different email address to receive service alerts, you must log in to Open Mobile Portal with a different email and password.
  3. Click on the Save button to save your work.

Severity Level

Service Alert notifications will display different severity levels. The three levels are Information, Moderate, and Severe. The different icons will be listed alongside the notifications.

  • Information: The information icon () indicates that a notification is an informative or helpful piece of information that does not require immediate action.
  • Moderate: The moderate icon () indicates that a notification contains information, likely important for you to see.
  • Severe: The severe icon () indicates that a notification is important and may require immediate action or attention.
Service Alert Window

Once you click on the notification and a window with more details pops up, the severity level will be displayed in the upper right corner of that window.

Go to: Portal Guide > Dashboard Tab


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