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service_alerts [2014/02/14 19:32]
ybarajas [Severity Level]
service_alerts [2014/02/28 22:37] (current)
ybarajas [Severity Level]
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 +====== Service Alerts ======
  
 +
 +The **Service Alerts** window displays current iPass service and network alert information.
 +
 +**To subscribe to Service Alerts**:
 +  - Click on the **Manage Subscriptions** link on the top right side of the Service Alerts window. 
 +  - When the pop-up appears, mark the box next to **Service Alert**. Service alerts will be sent to the email address displayed. If you want a different email address to receive service alerts, you must log in to Open Mobile Portal with a different email and password. 
 +  - Click on the **Save** button to save your work. 
 +
 +=====Severity Level=====
 +
 +Service Alert notifications will display different severity levels. The three levels are **Information**, **Moderate**, and **Severe**. The different icons will be listed alongside the notifications.
 +
 +  * **Information**: The information icon ({{:information_icon.png?25}}) indicates that a notification is an informative or helpful piece of information that does not require immediate action.
 +  * **Moderate**: The moderate icon ({{:moderate_icon.png?25}}) indicates that a notification contains information, likely important for you to see.  
 +  * **Severe**: The severe icon ({{:severe_icon.png?25}}) indicates that a notification is important and may require immediate action or attention. 
 +
 +==Service Alert Window==
 +
 +Once you click on the notification and a window with more details pops up, the severity level will be displayed in the upper right corner of that window.
 +
 +{{ :service_alert_test.png?400 }}
 +
 +
 +Go to: **[[:portal_guide|Portal Guide]] > [[:the_dashboard_tab|Dashboard Tab]]** 
 +
 +
 +{{tag>open_mobile_portal service_alerts dashboard}}
 

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