Service Summary Report

The Service Summary Report illustrates your users' total Internet sessions on iPass Wi-Fi networks in the previous month (it does not include other networks such as OpenAccess, Gogo Inflight, 3G, Ethernet, etc).

This report will change to reflect the previous month of data sometime in the first few days of every month.

NOTE: If the CDR report for a particular month is not available, then the corresponding month will also not be available in the Service Summary report.

This report should not be used for billing purposes.

Main View

There are two main charts:

  • Top Countries by Sessions: This pie chart shows the percentage of Internet sessions that occur in each country on iPass networks (Wi-Fi and Ethernet) and Gogo networks.
  • Daily Session and Users: The line graph includes on-net users (users who connected with a Wi-Fi or Ethernet iPass network) and Gogo users (users who connected with a Gogo Inflight network) who connected in the past month.

The total On-net Users (in the blue bar) includes the sum of users that connected in each country, so if a user connected in more than one country in the past month, they will be counted each time.

In addition, the On-net Users and On-net Sessions totals include Wi-Fi and Ethernet iPass networks.

Switch View

If you click the Switch View button in the top-right corner of the screen, a table will display with data from the previous month in the following columns:

  • Connection Type: Describes the type of connection for these Internet sessions.
  • Country: The country where these Internet sessions occurred.
  • # Sessions: The total number of Internet sessions (on iPass Wi-Fi and Ethernet networks only).
  • # Users: The total number of users who connected (to iPass Wi-Fi and Ethernet networks only).
  • Total Session Length: The total amount of time your users were connected (to iPass Wi-Fi and Ethernet networks only).

The total On-net Users (in the blue bar) includes the sum of users that connected in each country, so if a user connected in more than one country in the past month, they will be counted each time.

In addition, the On-net Users and On-net Sessions totals include Wi-Fi and Ethernet iPass networks.

Search by Month

The Service Summary Report offers a Search option that lets you find a service summary report for a specific month.

To use the Search feature:

  1. Click the blue search icon on the top-right hand corner of the screen.
  2. In the pop up, select the appropriate month and click Go.

Download Report

To download a Service Summary Report, click the Switch View icon so the table (not the pie chart and line graph) appear on the screen, and then click the Download Report button in the top-right side of the screen. The report will download as a CSV file (which can be opened by several applications including Microsoft Excel).

If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled.

Go to: Portal Guide > Reports Tab

 

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