Differences

This shows you the differences between two versions of the page.

Link to this comparison view

service_summary [2014/02/25 21:03]
ybarajas [Service Summary Report]
service_summary [2014/02/28 22:48] (current)
ybarajas [Download Report]
Line 1: Line 1:
 +====== Service Summary Report ======
  
 +The Service Summary Report illustrates your users' total Internet sessions on iPass Wi-Fi networks in the previous month (it does not include other networks such as OpenAccess, Gogo Inflight, 3G, Ethernet, etc).
 +
 +This report will change to reflect the previous month of data sometime in the first few days of every month.
 +
 +//NOTE: If the CDR report for a particular month is not available, then the corresponding month will also not be available in the Service Summary report.//
 +
 +<note important>This report should not be used for billing purposes.</note>
 +
 +===== Main View =====
 +
 +{{:service_summary_report1.png?600|}}
 +
 +There are two main charts:
 +  * **Top Countries by Sessions**: This pie chart shows the percentage of Internet sessions that occur in each country on iPass networks (Wi-Fi and Ethernet) and Gogo networks.
 +  * **Daily Session and Users**: The line graph includes on-net users (users who connected with a Wi-Fi or Ethernet iPass network) and Gogo users (users who connected with a Gogo Inflight network) who connected in the past month.  
 +
 +
 +<note important>The total **On-net Users** (in the blue bar) includes the sum of users that connected in each country, so if a user connected in more than one country in the past month, they will be counted each time. 
 +
 +In addition, the **On-net Users** and **On-net Sessions** totals include Wi-Fi and Ethernet iPass networks.</note> 
 +===== Switch View =====
 +
 +{{:service_summary_report2.png?600|}}
 +
 +If you click the **Switch View** button in the top-right corner of the screen, a table will display with data from the previous month in the following columns:
 +  * **Connection Type**: Describes the type of connection for these Internet sessions. 
 +  * **Country**: The country where these Internet sessions occurred.
 +  * **# Sessions**: The total number of Internet sessions (on iPass Wi-Fi and Ethernet networks only).
 +  * **# Users**: The total number of users who connected (to iPass Wi-Fi and Ethernet networks only).
 +  * **Total Session Length**: The total amount of time your users were connected (to iPass Wi-Fi and Ethernet networks only).
 +
 +<note important>The total **On-net Users** (in the blue bar) includes the sum of users that connected in each country, so if a user connected in more than one country in the past month, they will be counted each time. 
 +
 +In addition, the **On-net Users** and **On-net Sessions** totals include Wi-Fi and Ethernet iPass networks.</note>
 +=====Search by Month=====
 +
 +The Service Summary Report offers a **Search** option that lets you find a service summary report for a specific month. 
 +
 +To use the **Search** feature: 
 +
 +  - Click the blue search icon on the top-right hand corner of the screen.
 +  - In the pop up, select the appropriate month and click **Go**.
 +
 +{{  :search_by_month.png?350  }}
 +===== Download Report =====
 +
 +To download a Service Summary Report, click the **Switch View** icon so the table (not the pie chart and line graph) appear on the screen, and then click the **Download Report** button in the top-right side of the screen. The report will download as a CSV file (which can be opened by several applications including Microsoft Excel).
 +
 +<note important>If you are having trouble downloading a report, check your browser settings to make sure downloads are enabled. </note>
 +
 +
 +Go to: **[[:portal_guide|Portal Guide]] > [[:reports_tab|Reports Tab]]** 
 +
 +
 +{{tag>reports}}
 

©2015 iPass Inc. All rights reserved. Terms of Use