Differences

This shows you the differences between two versions of the page.

Link to this comparison view

support [2016/09/30 14:06]
jrodriguez
support [2017/02/09 22:10] (current)
jrodriguez
Line 1: Line 1:
 +====== Support ======
  
 +===== General Support =====
 +=== Process & Policies ===
 +  * {{::ipass_technical_support_direct_end1.pdf.pdf|iPass Helpdesk Support Process Guide}}
 +  * {{::ipass_technical_support_process1.pdf.pdf|iPass Direct End User Support Process Guide}}
 +
 +
 +=== Technical Support Ticketing Process ===
 +  * [[tickets|Submitting a Tech Support Ticket in the Open Mobile Portal]]
 +  * {{::logging_a_successful_support_case.pdf|Logging a Successful Support Ticket}}
 +=== Requirements ===
 +  * [[required_configurations_for_open_mobile_access|Required Network Configurations for Open Mobile Access]]
 +
 +===== Product Support =====
 +  * **Open Mobile for Windows**
 +    * [[windows_support|Troubleshooting tips]]
 +    * {{::mbb_supported_devices_list.pdf|List of Supported Mobile Broadband Devices}}
 +    * [[proxy_support|Setting Proxy Server Authentication in the Open Mobile Portal]]
 +  * **Open Mobile for Windows Touch**
 +    * [[windows_touch_support|Troubleshooting tips]]
 +    * [[gogo_inflight_on_windows_touch|Gogo Inflight on Windows Touch]]
 +  * **Open Mobile for Windows Phone**
 +    * [[windows_phone_support|Troubleshooting tips]]
 +  * **Open Mobile for Mac** 
 +    * [[mac_support|Troubleshooting tips]]
 +  * **Open Mobile for iOS** 
 +    * [[ios_support|Troubleshooting tips]]
 +  * **Open Mobile for Android** 
 +    * [[android_support|Troubleshooting tips]]
 +
 +{{tag>troubleshooting supported_mobile_broadband_devices support ticket required_configuration}}
 

©2015 iPass Inc. All rights reserved. Terms of Use