Activating a Portal Brand |
2012/04/25 18:19 |
Casey Panell |
Activating a Portal Brand
An activated brand will be visible to your Portal users. You can only have one brand active at a time.
To activate a Portal brand,
… |
Aging Balance |
2012/04/25 17:30 |
Casey Panell |
Aging Balance
The Aging Balance page displays any unpaid balance with iPass. The current balance is shown, as well as for the last 30, 90, and 180 days.
A det… |
Authorization Settings |
2013/07/25 23:03 |
Casey Panell |
Authorization Settings
Authorization Policies
If Subscription Management is available and your profile has groups subscribed to it, there will be a series o… |
Call Detail Records |
2013/04/08 20:40 |
Casey Panell |
Call Detail Records
The Call Detail Record (or CDR) is a summary of your company's transactions for a given month.
To download a CDR
* After Type, select… |
Child Accounts Tab |
2012/11/01 17:05 |
Casey Panell |
Child Accounts Tab
If the feature is available to your account and you have the appropriate Role and Privilege, you can manage your child accounts, their contr… |
Client Preferences |
2012/03/15 16:46 |
Casey Panell |
Client Preferences
For Windows 2.1.0 and later clients, you can configure how Open Mobile identifies users who have not entered their account credentials (such… |
Configuration Settings |
2012/03/14 18:06 |
Casey Panell |
Configuration Settings
Configuration settings are chosen on the Configure Profile page. The page enables you to configure the profile’s setting categories.
Ap… |
Configuration Tab |
2012/04/25 19:05 |
Jason Co |
Configuration Tab
The Configuration Tab enables you to configure and deploy Open Mobile clients to your end users.
It consists of:
* Enabling SSO via SAML … |
Conflict Detection |
2012/03/28 21:35 |
Casey Panell |
Conflict Detection
Available for: Windows 2.x clients.
The Conflict Detection tool, available for Windows 2.0 and later clients, enables you to configure sett… |
Connect Before Logon |
2012/03/28 21:30 |
Casey Panell |
Connect Before Logon
Available for: Windows 2.1.0 and later clients.
If Connect Before Logon is enabled, users will be able to establish a network connection … |
Connection Profiler |
2012/07/31 22:02 |
Casey Panell |
Connection Profiler
Available for: Windows (version 2.2.0 and later), Mac (version 2.2.0 and later), iOS (version 3.2.0 and later), Android (version 2.8.0 and … |
Corporate Network Detection (CND) |
2012/03/28 21:29 |
Casey Panell |
Corporate Network Detection (CND)
Available for: Windows clients.
Open Mobile can be configured to detect when a user is connected to a corporate or campus … |
Create a Portal Brand |
2012/04/25 17:57 |
Casey Panell |
Create a Portal Brand
You can create and then publish a brand for your Open Mobile Portal users. A Portal brand consists of these elements:
* Brand Name
*… |
Creating a New Profile |
2012/03/28 00:10 |
Casey Panell |
Creating a New Profile
You can create a new profile in one of three ways: brand new, from a profile template, or copied from an existing profile.
The Profile … |
Custom Networks |
2012/03/15 16:21 |
Casey Panell |
Custom Networks
You can upload your own network listings to your Open Mobile directory. Network listings can include Mobile Broadband networks and Wi-Fi networ… |
Custom Profile Attachments |
2012/06/22 17:54 |
Casey Panell |
Custom Profile Attachments
Available for: Windows (2.1.3 and later), Android (2.6.0 and later), iOS (3.0.x and later), Mac (2.3.0 and later), Windows Phone (1.… |
Dashboard Tab |
2012/04/25 19:05 |
Jason Co |
Dashboard Tab
The Dashboard is your central location for managing your Open Mobile clients.
It consists of:
* Welcome
* Tickets
* Service Alerts
… |
Deleting a Service Package |
2012/04/25 21:47 |
Casey Panell |
Deleting a Service Package
A non-default Service Package can be deleted.
To delete a Service Package:
* On the Manage Service Packages page, choose the Se… |
Device Support |
2012/03/15 16:12 |
Casey Panell |
Device Support
The Device Support page enables you to manage your Mobile Broadband devices. These Mobile Broadband devices may be integrated with Open Mobile i… |
Download Profile |
2012/03/15 16:02 |
Casey Panell |
Download Profile
Windows
Software and Profile Installer: Click Download Software and Profile Installer to download an MSI file to your local machine. This fil… |
Download Software |
2012/03/15 16:04 |
Casey Panell |
Download Software
The Download Software page lists the currently available Open Mobile for Windows dialer plug-in installers. These installers are only neces… |
Editing a Service Package |
2012/04/26 00:25 |
Casey Panell |
Editing a Service Package
To Edit a Service Package:
* On the Manage Service Packages page, choose the Service Package to be edited.
* In the Actions d… |
Endpoint Security and Restrictions |
2012/03/28 21:34 |
Casey Panell |
Endpoint Security and Restrictions
Available for: Windows clients.
Endpoint security and restrictions enables you to set policies for applications to run when… |
Event Actions |
2012/04/24 19:06 |
Casey Panell |
Event Actions
Available for: Windows clients, Mac OS X clients.
Event Actions enable you to configure automatic launching actions that will be executed when a… |
Invoice History |
2012/04/25 17:29 |
Casey Panell |
Invoice History
The Invoice History page displays all invoices or vouchers with iPass. By default, the page displays invoices and vouchers for the current mo… |
Invoices and Payments |
2012/03/13 22:43 |
Casey Panell |
Invoices and Payments
The Invoices and Payments section enables you to view the financial details of your iPass account.
On this page you can manage or view… |
Localization Management |
2012/03/15 01:06 |
Casey Panell |
Localization Management
Localization Management is available for Windows, Android, and iOS clients.
Language Selection Setting
Supported on: Windows client 2… |
Logging In |
2012/03/13 20:47 |
Casey Panell |
Logging In
Portal users can log in using either their Open Mobile username, or email address. An email address can be a convenient way of logging in if the use… |
Login Assist |
2012/03/28 21:33 |
Casey Panell |
Login Assist
Available for: Windows 2.x clients.
Login Assist, available in Open Mobile 2.x for Windows, expedites the login process for many commonly visited… |
Manage Account |
2012/10/31 22:09 |
Casey Panell |
Manage Account
Administrators can add inflight service to their account, cancel services, and view pending requests on this page.
Request Cancellation
Cancel… |
Manage Brands |
2012/03/13 21:54 |
Casey Panell |
Manage Brands
Brand options are supported by clients built for these versions of Open Mobile:
* All Windows clients
* Mac clients version 1.2 and later
… |
Manage Child Accounts |
2012/11/01 17:08 |
Casey Panell |
Manage Child Accounts
A list of child accounts is on the left side of the page. You can sort them by Customer Name or ID (by clicking on the header of either r… |
Manage Customer Assignments |
2012/04/25 21:52 |
Casey Panell |
Manage Customer Assignments
Assigning Customers to a Published Service Package
You can assign customers to any published Service Package. Each customer may on… |
Manage Data Devices |
2012/09/07 21:21 |
Casey Panell |
Manage Data Devices
Manage all of your user's mobile devices here.
You can manage your mobile devices here. Twenty devices are listed on each page and you c… |
Manage Portal Brands |
2012/03/13 21:40 |
Casey Panell |
Manage Portal Brands
If enabled for your company, you can create a customized look and feel for the Portal.
On this page you can:
* Create a Portal Brand
… |
Manage Service Packages |
2012/04/25 19:16 |
Casey Panell |
Manage Service Packages
Available for Open Mobile resellers, a Service Package is a collection of all services offered by a carrier or partner, and delivered t… |
Manage Templates |
2012/03/27 18:07 |
Casey Panell |
Manage Templates
You can speed the process of creating a profile by using a profile template, which contains pre-configured settings. Using profile templates t… |
Managing Your Mobile Broadband Directories |
2012/04/24 23:33 |
Casey Panell |
Managing Your Mobile Broadband Directories
The Mobile Broadband Network Directories list shows all of your current Mobile Broadband directories. You can sort t… |
Managing Your Wi-Fi Directories |
2012/04/24 23:39 |
Casey Panell |
Managing Your Wi-Fi Directories
The Wi-Fi Network Directories list shows all of your current Mobile Broadband directories. You can sort this list by name, vers… |
Migrating a Profile to a New Software Version |
2012/03/14 17:48 |
Casey Panell |
Migrating a Profile to a New Software Version
Production profiles created for some versions of Open Mobile can be migrated to new versions of the Open Mobile s… |
Mobile Number Management |
2012/03/15 16:44 |
Casey Panell |
Mobile Number Management
Open Mobile uses IMSI to identify each Mobile Broadband device, not its phone number. In order for the device to show in some Open Mob… |
Navigation |
2012/03/13 20:48 |
Casey Panell |
Navigation
The Portal is divided into a set of tabs, each giving access to a distinct set of Portal functions and tools.
* Dashboard Tab: Displays commonly … |
Network & Client Users Report |
2013/04/08 20:05 |
Casey Panell |
Network & Client Users Report
This report lists all of your users for a selected month. You can sort this list by clicking on the arrow at the right side of … |
Online Help |
2012/05/29 18:18 |
Casey Panell |
Online Help
There is a help icon ([Help Icon]) in the top-right corner of most pages in the Open Mobile Portal. Clicking on the icon will open a window with he… |
Payment History |
2012/04/25 17:30 |
Casey Panell |
Payment History
The Payment History page displays your payment history with iPass. By default, the page displays the payment history for the current month, but… |
Payment Methods |
2012/04/25 17:31 |
Casey Panell |
Payment Methods
The Payment Methods page displays the methods that you can use to make a payment to iPass: credit card, check, or wire transfer.
Portal Guid… |
Portal Preferences |
2012/03/13 22:39 |
Casey Panell |
Portal Preferences
Localization
You can change the language displayed in the Reports tab by selecting English or French in the dropdown menu and then clicking… |
Previous Open Mobile Portal Release Documents |
2012/08/28 17:55 |
Casey Panell |
Previous Open Mobile Portal Release Documents
* [Release Notes (2.40)]
* [Release Notes (2.39)]
* [Release Notes (2.38)]
* [Release Notes (2.37)]
* [R… |
Profile Authorization |
2013/06/21 20:31 |
Yesenia Barajas |
Profile Authorization
The Profile Authorization page is where you can review the profiles assigned to each group and prioritize your groups (for users assigned… |
Profile Deployment |
2012/03/15 01:19 |
Casey Panell |
Profile Deployment
After testing the profile with selected end users, you can now publish it to production and deploy it.
To publish a profile to production:
… |
Profile History |
2012/03/14 17:31 |
Casey Panell |
Profile History
[ ]
The Profile History page displays all of the changes made to a profile.
The table can be sorted by any column:
* Timestamp: The date a… |
Profile Recovery |
2013/06/21 17:37 |
Yesenia Barajas |
Profile Recovery
To recover a deleted profile:
* Click on the Configuration tab.
* Click Manage Profiles.
* Find the drop-down menu on the top left side … |
Proxy Support |
2012/03/28 21:35 |
Casey Panell |
Proxy Support
Available for: Windows 2.x clients.
You can set proxy server authentication settings for all users of a given profile. The authentication settin… |
Publishing a Draft Service Package |
2012/04/25 21:49 |
Casey Panell |
Publishing a Draft Service Package
When a draft Service Package is complete, you can publish it, which then enables you to assign customers to the Package.
To… |
Quick Launch |
2012/03/28 21:32 |
Casey Panell |
Quick Launch
Available for: Windows and Mac clients.
Quick Launch provides users with an easy way to access commonly used programs and websites. Quick Launch … |
Register Packages |
2012/03/15 16:40 |
Casey Panell |
Register Packages
Available for: Android 2.x clients.
Android clients, which are distributed through the Android Market, need to be registered with a valid, u… |
Request Domains |
2012/03/15 16:35 |
Casey Panell |
Request Domains
On the Request Domains page, you can submit a request for one or more authentication domains. (Domains are also known as realms.) Typically, di… |
RoamServer Test Tool |
2013/02/21 23:11 |
Casey Panell |
RoamServer Test Tool
Use this tool to test your RoamServer.
RoamServer Test Options
* Ping Test: An automatically generated username will test if the RoamS… |
Run Once Packaging |
2012/06/21 00:05 |
Casey Panell |
Run Once Packaging
Available for: Windows 1.4.1 and later clients.
Run Once Packaging enables Open Mobile administrators to create a downloadable package for … |
Sales Tax |
2013/01/10 22:09 |
Casey Panell |
Sales Tax
View the sales tax charges listed by invoice. You can sort entries by Taxable Amount, Tax Rate, or Tax Amount.
Invoices for the last month will di… |
Service Alerts |
2012/03/13 21:52 |
Casey Panell |
Service Alerts
The Service Alerts window displays current iPass service and network alert information.
To subscribe to Service Alerts:
* Click on the Manag… |
Service Packages Tab |
2012/06/20 23:53 |
Casey Panell |
Service Packages Tab
If the feature is available to your account and you have the appropriate Role and Privilege (generally available to re-sellers), a Service… |
Setting the Default Brand for Child Companies |
2012/04/25 18:20 |
Casey Panell |
Setting the Default Brand for Child Companies
You can set a published Portal brand as the default your child companies. When users from the child companies log… |
System Requirements |
2012/03/13 20:46 |
Casey Panell |
System Requirements
Open Mobile Portal
Using the iPass Open Mobile Portal requires an Internet connection and one of the following browsers (with both JavaScr… |
Testing a Profile |
2012/03/15 01:13 |
Casey Panell |
Testing a Profile
You should test a profile before deploying it to your end users, to make sure it fully addresses both your users’ needs and the needs of your… |
The iPass Portal |
2012/03/12 20:33 |
Casey Panell |
The iPass Portal
The iPass Portal is a powerful, Web-based tool that enables you to manage all of your account information in one place.
Portal Guide
Topics… |
Tickets |
2012/03/13 21:49 |
Casey Panell |
Tickets
The Tickets window on the Dashboard enables you to do either of two things with your iPass account at Salesforce.com:
* Review all of your Open or R… |
Viewing a Profile |
2012/03/28 00:12 |
Casey Panell |
Viewing a Profile
To view the settings for a profile:
* Click Configuration | Manage Profiles.
* Find the profile you wish to view, and in the Select an … |
Welcome |
2012/03/13 21:44 |
Casey Panell |
Welcome
Resources
This page includes a series of links to email templates (saved as Word documents) that you can customize and send to your users to help them… |
Wi-Fi Directories |
2013/02/22 23:01 |
Casey Panell |
Wi-Fi Directories
Click View next to a directory to see the list of networks in it.
View Directory
Sort the network list by the following columns:
* S… |
Windows Logon Processing |
2012/03/28 21:31 |
Casey Panell |
Windows Logon Processing
Available for: Windows clients.
Windows logon processing can display messages regarding password expiration, run logon scripts, or pe… |