TAG: support

Account Definitions 2012/05/10 20:57 Ed Messina An account definition is comprised of the specific credential types required for a successful login. When logging in to Open Mobile, users are prompted for the …
Account Definitions 2012/10/18 16:49 Casey Panell An account definition is comprised of the specific credential types required for a successful login. When logging in to Open Mobile, users are prompted for the …
Connection Profiler 2013/06/24 20:12 Yesenia Barajas Check the box next to Enable manual connection quality testing to allow connection tests. Testing using these URLs The following Connection Quality Test Serve…
Download Profile 2012/03/15 16:02 Casey Panell Windows Software and Profile Installer: Click Download Software and Profile Installer to download an MSI file to your local machine. This file can then be dist…
Support 2012/05/09 20:43 Ed Messina Report a Problem Open Mobile logs connection data, which can be useful in troubleshooting connectivity or application issues. To report a problem: * Tap M…
Support 2012/05/11 21:40 Ed Messina This page includes information on the following: * About * Troubleshooting Logs * Troubleshooting Tips * Duplicate SSID * Failed Venue Login * B…
Support 2012/04/20 22:54 Casey Panell Open Mobile Logs Open Mobile logs each user's connection history data to a set of logs. These logs can be helpful in diagnosing and resolving user connection i…
Support 2012/05/04 22:49 Casey Panell Open Mobile Logs Open Mobile collects connection history data in a set of logs that can be helpful in diagnosing and resolving connection issues. Your help des…
Support 2012/10/18 17:21 Casey Panell This section describes the following features that can be helpful if your users require technical assistance: * Help * Connecting to Gogo Inflight * Abou…
Support 2012/11/14 22:34 Casey Panell General Support Process & Policies * [iPass Helpdesk Support Process Guide] * [iPass Direct End User Support Process Guide] Technical Support Ticketing P…
Tickets 2012/03/13 21:49 Casey Panell The Tickets window on the Dashboard enables you to do either of two things with your iPass account at Salesforce.com: * Review all of your Open or Resolved i…
 

©2015 iPass Inc. All rights reserved. Terms of Use