Differences

This shows you the differences between two versions of the page.

Link to this comparison view

testing_firewall_access [2014/01/23 23:20]
ybarajas [Requesting Help]
testing_firewall_access [2014/03/03 21:54] (current)
ybarajas [Requesting Help]
Line 1: Line 1:
 +====== Testing Firewall and Proxy Access from the Corporate LAN to Open Mobile Services ======
 +Open Mobile  requires access to various iPass-hosted network servers in order to:
 +  * Receive regularly scheduled updates of available hotspots and automatically download profile settings and modifications  made by your administrator.
 +  * Test basic Internet availability in preparation for launching VPN or performing other procedures.
 +  * Report session information that is gathered and presented to administrators and helpdesk personnel on the Open Mobile Portal.
  
 +This help page presents simple tests that administrators can complete in order to test for the
 +success of these services and the configuration of firewalls, proxies, and other security systems
 +to allow them. These tests included require a laptop and an Ethernet connection to your corporate
 +LAN.
 +
 +
 +----
 +=== Test of Internet Connectivity: ===
 +**Default host sniff.gslb.i-pass.com**
 +
 +The first test regards the process by which iPass Open Mobile Client determines you are connected to the Internet in preparation for launching VPN or other items.
 +  - Start with the computer disconnected from a working LAN and with the Wi-Fi turned off. Display Open Mobile by right-clicking the system tray icon and selecting **Open**.
 +  - Insert the LAN connector. Open Mobile will attempt to connect.
 +  - If //Connected// is shown, then your system has connectivity to the Internet; this reflects that you have the ability to access the configured connectivity test address (by default, http://sniff.gslb.i-pass.com).
 +  - If  //Identifying// or //Associated// is shown, then it is likely that a proxy, firewall, or other security measure is most likely disallowing access to the configured connectivity test address (by default, http://sniff.gslb.i-pass.com). To correct this condition,  add the default address sniff.gslb.i-pass.com (or an alternative address that you have configured) to the list of allowed or pass through addresses on your proxy or firewall. 
 +  - Alternatively, for On Campus (internal corporate connections) connections to work, you could reconfigure the connectivity address to a corporate address that is available both inside and outside of your corporate network.
 +
 +
 +----
 +=== Test of Session and User Reporting: ===
 +**Default host omdatacollector.ipass.com**
 +  - Start with the computer disconnected from the LAN and with the Wi-Fi turned off.
 +  - Insert the LAN connector. Open Mobile will connect to the LAN.
 +  - Note the time.
 +  - Remove the LAN connector, and replace it 10 seconds later. Open Mobile should disconnect, and then upon reinsertion of the connector, identify the network and reconnect.
 +  - Later in the day, check the iPass Open Mobile Portal data collected under Reports to see if the session has been recorded.
 +  - Log into the Open Mobile Portal at http://openmobile.ipass.com.
 +  - Click on the Reports tab and select Connection Summary (in Open Mobile Portal 1.9) on the left. Click on View Details. The list should show any sessions from today.
 +
 +To correct a failure to report,  add the default address of om-download.ipass.com to the list of allowed or white-listed addresses on your proxy and/or firewall for TCP port 443.
 +----
 +=== Test of Access to Updates to the client:===
 +**Default hosts omupdater. ipass.com and om-download.ipass.com **
 +  - Start with the computer disconnected from the LAN and with the Wi-Fi turned off.
 +  - Launch Open Mobile.
 +  - Insert the LAN connector. Open Mobile will connect to the LAN.
 +  - Select **Tools > Update**. Open Mobile will attempt to reach the update
 +  - servers.
 +  - Look for the status update in the lower part of the GUI. If Open Mobile  can successfully access the update servers, you will probably see something like “No updates available”.
 +
 +To correct a failure to get updates,  enable proxies and firewalls inside your corporate network to pass through outgoing TCP connections to om-updater.ipass.com and omdownload.ipass.com on the ports 80 and 443.
 +
 +----
 +==== Requesting Help ====
 +If any of these tests do not seem to return the expected successful results, or configuring proxies and firewalls inside your network as described [[required_configurations_for_open_mobile_access|here]] does not seem to help, open a support ticket with iPass Technical Support through the Open Mobile Portal. It may be helpful to collect your Open Mobile connection logs (in Open Mobile, press Ctrl+L, then click **Email Logs** and email the logs to yourself.)
 +
 +Go to: **[[dokuwiki_other|Other Product Documents]] > [[tech_notes|Tech Notes]]**
 +
 +{{tag>firewall proxy tech_notes}}
 

©2015 iPass Inc. All rights reserved. Terms of Use