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tickets [2014/01/15 17:50]
ybarajas
tickets [2014/02/28 22:12] (current)
ybarajas [Creating a New Ticket]
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 +====== Tickets ======
 +The **Tickets** window on the Dashboard enables you to do either of two things with your iPass account at Salesforce.com:
 +
 +  * Review all of your Open or Resolved iPass tickets, using the **Status** drop-down.  
 +  * Create a new ticket for a problem or RMA using the **Manage Tickets** link.
 +
 +{{:tickets_window.jpg?direct&400 |}}
 +
 +===== Creating a New Ticket =====
 +After clicking **Manage Tickets**, you must identify whether your new ticket will be for:
 +  * A new case for an problem with your iPass product
 +  * An RMA (Return Merchandise Authorization) to start the process for a return of material, such as a Mobile Broadband device.
 +
 +Select your choice from the drop-down list.
 +
 +{{:create_new_selections.jpg?direct&300 |}} 
 +
 +On the **New Case** page, enter the details of your new ticket. When filling in a new case, fields indicated in red are mandatory.  
 +
 +{{:new_ticket_form.jpg?direct&400 |}} 
 +
 +Please ensure that you provide complete details of your problem in the **Description** field to ensure the quick resolution of the ticket by the iPass Technical Support team.
 +
 +For more information, please see {{::logging_a_successful_support_case.pdf|Logging a Successful Support Case.}}
 +
 +Go to: **[[:portal_guide|Portal Guide]] > [[:dashboard_tab|Dashboard Tab]]** 
 +
 +{{tag>tickets dashboard support open_mobile_portal}}
 +
 +
 +
  
 

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