Open Mobile for Mac is distributed in a standard disk image package (DMG). The client and profile are packaged together in an installer that will install both the software and a single configuration profile.

After you have finished configuring the profile, the installer (with the profile and software) is available for Portal download. Next to the profile, under Actions, select Download.

System Requirements

Open Mobile for Mac has the following system requirements.

Operating System Mac OS X 10.7 (Lion)
Mac OS X 10.8 (Mountain Lion) Note: requires Open Mobile for Mac 2.1.0 and later)
Mac OS X 10.9 (Mavericks) Note: requires Open Mobile for Mac 2.2.0 and later)
Mac OS X 10.10 (Yosemite) Note: requires Open Mobile for Mac 2.3.1 and later)
Hardware Requirements 40 MB of system memory
Mobile Broadband Driver (for Mobile Broadband connections) Sierra Wireless version

Supported Languages

Open Mobile 2.3.0 supports English, French, German, Japanese, and Spanish.

Mobile Broadband Devices

To use Mobile Broadband connectivity, you need an iPass-supported Mobile Broadband device and a subscription with either the iPass Mobile Broadband service or another Mobile Broadband network carrier.

The following devices have been fully integrated and are supported for Open Mobile 2.0.0 for Mac:

  • Sierra Wireless 320U (driver version
  • Sierra Wireless 312U N2 (driver version
  • Sierra Wireless U308 (driver version
  • Sierra Wireless 312U (driver version
  • Sierra Wireless AC503 (driver version

Open Mobile supports a wide variety of Mobile Broadband devices and iPass regularly adds support for more. Contact your iPass account representative if you have questions about a specific device.

If your Mobile Broadband device is not provided by iPass, you should install it and test it for connectivity with your carrier’s network, using your carrier’s client, before attempting to use it with Open Mobile.

Required Network Configurations

Click here for a complete list of required network configurations for Open Mobile access.

Manual Installation

You must have local administrator rights in order to perform the installation.

To install Open Mobile:

  1. Open the Open Mobile disk image and select the installer package file.
  2. Follow the prompts for installation. iPass recommends that you install the application in the default location.


Users with an unactivated client can activate using the Get Started Wizard. The wizard will launch the first time the user opens the application.

To Activate with the Get Started Wizard:

  1. On the Welcome screen, click Get Started. You need to be connected to the Internet to activate the app.
  2. Enter your corporate email address and click Continue.
  3. Enter your Username, Password, and Domain and click Continue.
  4. Click Finish Activation.

If activation fails, follow the directions below:

  1. Click Continue.
  2. Type in your iPass account information (Username, Password, and Domain).
  3. Click Continue.
  4. Click Finish Activation.

Automatic Credential Assignment

Please contact an iPass admin to enable this feature. With automatic credential assignment (ACA), users don't need to enter their username or password to use and connect with Open Mobile. Credentials are automatically assigned in the background once users have been verified. There are two ways a user may encounter this account update.

Short Way to Automatic Credential Assignment

After ACA is enabled and migration is successful, you will receive an account update the next time you launch Open Mobile stating you no longer need to worry about usernames and passwords.

After the account update, click Got it! and continue using Open Mobile. A notification for an account update may appear if you are on your device and Open Mobile is running in the background. The only change you may notice is that the Account Details option, under Settings, will no longer be visible as it is no longer relevant.

Longer Way to Automatic Credential Assignment

The slightly longer ACA method requires users to provide iPass with an email address and to access an email link that finalizes the update. 1. Click on Continue when the Account Updates screen appears. This screen may appear the next time you launch Open Mobile or if you click on an account update notification.

2. Enter your email address. You may need to select among domains if there are several associated with your user profile.

3. You will be notified that an email has been sent to the email address you provided. You must open the email sent by iPass and click on the link contained within the email.

Additional Help

For a complete description of additional features of Open Mobile, click Help > iPass Open Mobile Help. If the link doesn't work for any reason, there is an activation code included in the email that the users can enter.

Activate Later

Users can click Activate Later to enter default mode. In default mode, users have access to the Speed Test, but they will not be able to authenticate to networks.

Users in default mode can activate the app at any time by clicking iPass Open Mobile > Activate.


Upgrading from a Previous Version

If you are upgrading from a previous version of Open Mobile for Mac, you have to manually install the latest version.

  • If your previous version was Open Mobile 1.1.0 for Mac or later, your credentials will be retained after you install the latest version.
  • If your previous version was Open Mobile 1.0.0 for Mac, make sure you uninstall before installing the latest version, and you may have to re-enter your credentials after installation.

Upgrading to a Future Version

Staring with version 2.2.0, you will be able to upgrade your software with your next profile update. When a software update is available, a dialog box will open with a description of the new features and the required disk space, and you can choose to install it now or later.


You must have local administrator rights in order to uninstall Open Mobile, and quit Open Mobile before uninstalling.

To uninstall Open Mobile version 2.0.0 and later:

  1. Click iPass Open Mobile > Uninstall
  2. A dialog box will open asking if you are sure, click Yes.
  3. You may have to enter your user password to complete the uninstall.

To uninstall Open Mobile 1.x.x:

  1. Launch your Finder and select Applications.
  2. Open the iPass Open Mobile folder and select iPass Open Mobile Uninstaller.

Go to: Open Mobile for Mac Help


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