Open Mobile collects connection history data in a set of logs that can be helpful in diagnosing and resolving connection issues. Your help desk may ask you to send these logs, and it’s best to extract them as soon as possible after you encounter any problems. iPass Open Mobile makes extracting logs simple and easy.
To extract logs:
These tips can be helpful in resolved common issues with Open Mobile connectivity. The Open Mobile User Guide contains additional troubleshooting steps and advice for Open Mobile users.
Wi-Fi users can occasionally run into difficulties in connection, such as those listed here.
Open Mobile identifies iPass Wi-Fi networks by their network name (SSID). A network name that duplicates a network name in the iPass Network directory will display the iPass logo in Open Mobile, normally indicating that it is an iPass network. However, there are some circumstances where the indicated network is not actually an iPass location, such as the following:
For more information, please see Incorrect Identification of Non-iPass Hotspots.
On occasion, an association to a Wi-Fi access point is successful, but the log in to the venue fails because of a timeout, authentication failure, or some other error.
Connecting to an iPass network requires not just a successful association; Open Mobile must also receive an IP address from the venue and it must be able to pass HTTPS communication to the access gateway. A weak signal can cause a failure in the IP address assignment or HTTPS communication. Moving closer to the access point, or moving to a location with a stronger signal, may resolve this situation.
Authentication errors can occur if the back-end authentication infrastructure is not available. This could be an outage at the provider, or with your RoamServer or AAA system.
Some common issues that can occur for personal Wi-Fi access points include:
The following issues are sometimes experienced by Mobile Broadband users.
Go to: Open Mobile for Mac Help