Reports Tab

A variety of reports are available to assist in understanding, analyzing, and managing your Open Mobile user base.

The iPass Data Collector system is a set of tools designed to monitor user connection experience, as well as model and measure the quality of critical nodes throughout the iPass global virtual network.

The Data Collector captures detailed status and usage information from every connection attempt (both successful and unsuccessful), and uploads this information to a central iPass database at regular intervals. It records and reports data about access points used, client configuration, error codes, connection speeds, time to authenticate, and other information critical to diagnosing network health and users’ connection experience.

Real-time access to connection data enables iPass to:

• Gather detailed information about each user login experience.
• Measure and monitor the quality of hundreds of network providers to evaluate adherence to stringent service level goals.
• Measure actual service quality levels (not just averages) experienced by each customer during each network session.
• Locate and resolve access point problems before users experience failed connections
• Identify user training or help system improvements that will reduce user errors in the future.

Client ID is a unique identifier that is issued to every instance of Open Mobile when it is installed. If Open Mobile were uninstalled and then re-installed, the new instance would receive a new client ID.

The Reports Tab features a “Reports Home” page. This page displays user count and session length trends since March 2013. It also shows in what countries users connected to iPass networks the most and the countries with the longest total sessions in the month.

The Reports pages feature a Company ID search option that allows you to view and switch between your child company reports with ease.

To view a report for a child company, click on the search icon on the top right side of the whichever report you have chosen and enter the child company ID into the Company ID field. You will be able to view the reports for several child companies without logging your company out of the Open Mobile Portal.

There are nine reports available in three categories: User Connection Reports, End User Support Reports, and Mobile Broadband Management Reports.

User Connections Reports:

• Deployment Status Report provides information regarding user onboarding status, spanning the time a user is loaded into the Hosted User database up to connection.
• Connection Activity Report lets you access and download connection data for a selected date range.
• Connection Summary displays successful and failed connections by connection type for a specific date range.
• Usage Summary displays a summary of that data usage (in MB) of your users and your top ten users.
• Raw Connection Data enables you to export all connection data for a given date range.
• Service Summary Report displays your users total Internet sessions on iPass networks in the previous month.
• Threshold Alert Report lets you know how much of your network users are using and for how long (based on the parameters set on the Service Preferences page).
• Auth Request Summary allows you to monitor the performance of your roam servers, displaying authentication requests, and successful and failed authentications.

End User Support Reports:

• User Activity summarizes data useful for troubleshooting user connections.
• Exceptions (report) displays users that are having the least success with the service for a specific date range.
• Devices & Platforms displays current users, their operating systems, and client versions.
• Active Deployment displays which devices and client versions active users are utilizing and how active they are on those platforms.

Mobile Broadband Management Reports:

• Mobile Broadband Usage Rate displays individual usage for three brackets: light, moderate, and heavy.
• Roaming by Country displays any Mobile Broadband roaming usage by country.
• Custom Reports includes reports which have been customized and provided for customers (based on different factors like contract agreements).

Saved Reports:

• Saved Reports lists the reports you saved for viewing or downloading.

Go to: Portal Guide