Open Mobile for Windows is distributed in a standard Windows installer package (MSI). The client and profile are bundled together in an installer that will install both the software and a single configuration profile.
For information on finding the version number in the installation package, click here.
Software installers are available on the Download Profile page of the Open Mobile Portal. Dialer plug-in installers are available on the Download Software page.
This page includes details on the following items:
Open Mobile for Windows has the following system requirements:
Any of the following:
Open Mobile is supported in Simplified Chinese, Traditional Chinese, English, French, German, Japanese, Korean, Spanish, and Thai.
Click here for a complete list of required network configurations for Open Mobile access.
To use Mobile Broadband connectivity, you need an iPass-supported Mobile Broadband device and a subscription with the iPass Mobile Broadband service or another Mobile Broadband network carrier.
Open Mobile supports a wide variety of Mobile Broadband devices, and iPass regularly adds support for more. Contact your iPass account representative if you have questions about support for a specific device.
An 802.11b/g wireless device is needed for Wi-Fi connections. Open Mobile supports all standard Wi-Fi devices with an NDIS 5.1 or later interface.
Installation of Open Mobile requires an account with local administrative privileges. However, administrative privileges are not required to run Open Mobile.
To install Open Mobile:
Open Mobile can be installed by software distribution tools, or on the command line, using MSI installation commands. All standard msiexec command line options are available for use with the Open Mobile installer.
Please contact an iPass admin to enable this feature. With automatic credential assignment (ACA), users don't need to enter their username or password to use and connect with Open Mobile. Credentials are automatically assigned in the background once users have been verified. There are two ways a user may encounter this account update.
After ACA is enabled and migration is successful, you will receive an account update the next time you launch Open Mobile stating you no longer need to worry about usernames and passwords.
After the account update, click Got it! and continue using Open Mobile. A notification for an account update may appear if you are on your device and Open Mobile is running in the background. The only change you may notice is that the Account Details option, under Settings, will no longer be visible as it is no longer relevant.
The slightly longer ACA method requires users to provide iPass with an email address and to access an email link that finalizes the update.
For a complete description of additional features of Open Mobile, click Help > iPass Open Mobile Help. If the link doesn't work for any reason, there is an activation code included in the email that the users can enter.
Open Mobile can be installed in silent mode, using standard Windows Installer options, by the command: msiexec /i <MSI Installer> /qn
<MSI Installer> is the name of the Open Mobile installer. If running from a command prompt, make sure your command prompt is opened in administrative mode.
Open Mobile is supported in English (by default), French, German, Spanish, and Japanese. You can install the application in French, German, or Japanese by adding the LANGID flag to the command line: msiexec /i <MSI Installer> LANGID=<Language ID>
Where the value of LANGID is one of the following 4-digit codes:
1031
: German1033
: English (Default value. If no value is specified, or a code is specified that is not supported by Open Mobile, the installed language will be English.)1036
: French1041
: Japanese1034
: SpanishIf you are imaging your computer after installing Open Mobile, the following steps will ensure that each user can be properly identified in the reports:
%programdata%\ngcspap\spap.xml
HKEY_LOCAL_MACHINE\SOFTWARE\OM\Devicescape\Connectd
Manual uninstallation of Open Mobile requires administrative rights on the PC. Follow the standard Windows procedure to uninstall Open Mobile.
Open Mobile can be uninstalled through software distribution tools or through the command line.
Open Mobile can be uninstalled in silent mode using standard Windows Installer options using the command: msiexec /x OpenMobile.msi /qn
<OpenMobile.msi> is the name of the Open Mobile installer. If running from a command prompt, make sure your command prompt was opened in administrative mode.
When migrating from iPassConnect, you can have applicable username, password, and domain credentials automatically migrated from an iPassConnect installation to Open Mobile. Migration is prompted automatically on the first launch of the Open Mobile.
There is a migration tool available for version 2.4.0 and later. Please contact Tech Support for help configuring this tool.
The Open Mobile installation process writes the standard Windows Installer logs, which by default are written to the %temp%
directory. To change the default directory to which they are written, use the /log
command.
Installer log filenames start with “MSI” and end with “log”, with a random string of characters in between. If troubleshooting an Open Mobile installation, use the latest MSI*.log file from the log directory.
Open Mobile includes a Flash tutorial, accessible from the system tray icon, intended to get new users up and running quickly. To launch the tutorial, right-click the system tray icon and pick Tutorial.
The executable ShowMessage.exe is a simple application that helps identify if a user has entered incorrect credentials. Due to the transaction server activity, this executable can be misidentified as a virus.
To prevent this from occurring, add the executable ShowMessage.exe to your anti-virus management whitelist. The path for ShowMessage.exe is listed below. Please note that 10669 is an example and should be replaced by (one of) your company's unique profile IDs. If you don't know your profile ID, please contact an your iPass admin.
Path
C:\ProgramData\NGC\Open Mobile\Profiles\10669\Custom\ShowMessage.exe
Go to: Open Mobile for Windows Help