System Requirements

The latest version of Windows Phone requires:

  • Wi-Fi capable Windows 8.1 phone.
  • Users need an iPass account in order for the service to function. In addition, the user must be connected to the Internet, have an Activation Code, and (if necessary) a PIN to activate Open Mobile.

Supported Languages

  • English, French, German, Japanese, and Spanish.

Installing Open Mobile

Users download the Open Mobile app in the Windows 8 Store. After downloading Open Mobile, it will appear on the Start screen.

To install Open Mobile:

  1. Go to the Start screen.
  2. Tap on the Store tile.
  3. Search for iPass. Once you have tapped on the iPass Open Mobile tile you will be brought to a screen describing the product. Tap the Install button.
  4. Open Mobile will install in the background. Once it has finished, a notification will confirm that Open Mobile successfully installed.
  5. Swipe the welcome screen from right to left.
  6. Place your finger on the iPass app and hold for a few seconds.
  7. Tap on Pin to Start when it appears.
  8. The iPass tile will now be available on the Start screen.


Launching Open Mobile for the First Time

The first time you launch Open Mobile on your device, you must:

  1. Tap Accept on the License & Agreement.
  2. Tap Allow on the location services so iPass can access your location to use the hotspot finder feature.
  3. Tap Allow on the push notifications to turn on notifications from your organization.

Activating Open Mobile

Activate Open Mobile using one of the methods below:

Set Up Account

In order to connect to iPass hotspots, Open Mobile needs your iPass account credentials. The first time you connect to an iPass network, Open Mobile will prompt you to enter your credentials. You can also save your account credentials through the Settings. Follow the instructions below to save your account credentials.

  1. On the Open Mobile welcome screen, tap More (three dots at the bottom).
  2. Tap Account Settings.
  3. Enter your account credentials and then tap Save.

Uninstalling Open Mobile

To uninstall Open Mobile:

  1. Go to the Windows Phone Start screen.
  2. Swipe to get to the apps list.
  3. Press and hold the Open Mobile app.
  4. Tap on the Uninstall option.

Go to: Open Mobile for Windows Phone


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